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The pandemic is changing the technological priorities of companies, according to a new report from independent research firm Omdia. Companies have ranked cybersecurity and hybrid work as the top initiatives in their organization, with customer experience, business processes, and better empowerment of frontline workers following closely behind.
Omdia’s Future of Work survey, which compiled more than 300 responses from executives at large companies, suggests that working away from traditional offices will become the new normal. Fifty-eight percent of those polled said they would be mostly home or adopt a hybrid working style, while 68% of companies believe employee productivity has improved since switching to remote working.
The report agrees with the findings of a recent Stanford study, which found that working from home increased the productivity of a group of 16,000 workers by 13% in nine months. Attrition rates were also reduced by 50%, with employees citing a quieter and more convenient work environment as a major benefit.
“The world of work has undergone significant changes due to the disruption caused by the pandemic,” Omdia senior analyst Adam Holtby said in a press release. “Our research shows that the transformation of people, processes, places and technology is the foundation upon which successful digital workplace ecosystems are created. “
However, not all employers think remote staff are more productive than office workers. In an Upwork survey, 22.5% of managers said productivity had declined in their companies since employees started working from home in 2020. And in a meta-analysis by researchers at Chicago Booth and the At the University of Essex, productivity at a large Asian IT-services company fell by 20% after the workforce began working from home.
Beyond the impact on productivity, remote and hybrid shifts can introduce new, sometimes unforeseen, security issues. In an HP Wolf Security report, 83% of IT teams said the increase in the number of home workers created a “time bomb” for a breach of the corporate network. In addition, 83% believe that it is impossible to enforce company cybersecurity policies now that the lines between personal and professional life are so blurred.
No matter where they work, employee success depends on organizations’ willingness to invest with a focus on maximizing the value of processes and technologies, as well as reinventing their business models. When it comes to the digital workspace, companies should work with partners to select the most appropriate IT architecture and technologies, understand the impact of digitization on their industry, and help align business and digital strategies. , according to Omdia.
Likewise, 39% of executives in one report said their companies would get the most out of digital transformation initiatives – for example, e-commerce adoption – over the next three to five years. Encouraging news, 87% of companies believe digital will disrupt their industry in a positive way and 44% believe they are prepared for a potential disruption, according to a recent survey by Deloitte.
“A ‘anywhere’ workforce depends on a diverse set of capabilities and this new standard presents new challenges,” added Holtby. “Companies must now reinvent themselves to create productive, safe and stimulating environments for their employees. It’s time to focus less on the workplace and more on the employee experience.
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